Customer Testimonials
Professional, well versed, not pushy salesperson.. knowledgeable, informative, respectful. Took the time to answer questions
Very professional and no pressure from sales person, sales manager I negotiating price. Finance person was thorough explaining everything
Great customer service! Always clear about the work my car needs and always willing to meet my needs as a customer!!!
I’m very happy to have bought my Subaru Outback limited at Summit Subaru El Cajon one of the best dealerdhip in town. All the employees there seems genuinely happy from my salesman Josue to the finance advisor Jason Coonors and to the delivery specialist were very courteous, friendly, and work professionally and also to the service department who were eager to help and installed a car seat cover gifted by the manager sir Ronnie at no cost. I am 87 years old and I’ve bought many cars for myself, my wife & my children and dealt with various dealership ... Read More DealerRater - Apr 22, 2025
Isaac Ramirez is a real asset to the company. He was very helpful, kind, and attentive.
My Outback became inoperable due to a faulty thermal sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only cost to me was for the tow charge & thanks to the staff at Summit contacting Subaru of America, Subaru agreed to help absorb some of the towing cost due to the unusual circumstance of the distance involved. The vehicle was repaired within a day & Sam kept me informed of the progress from beginning to end. Madison kept ... Read More DealerRater - Apr 7, 2025
I have had no problems dealership! Jack has been a great service advisor for my 2018 Subaru! Always gets me in, returns calls and is amazingly positive, reliable, and smart!!! And there is a tv and coffee for oil changes!!!
Can't say enough positive comments about Jack Manchester and Summit Subaru regarding my purchase of a new Crosstrek. Jack was patient and offered suggestions in driving the different models to reaffirm my decision and selection was the right decision for what I wanted. His insight and understanding of not only the vehicle design and safety features, but also the technology that came with it was reassuring that my selection of a Subaru Crosstrek was the right decision for me. I really appreciated Jack not attempting to up sale me. I walked away knowing that what I was looking for ... Read More DealerRater - Apr 3, 2025
My Salesman Todd was amazing. I had the best experience buying my new Ascent from Tood.
I had a great experience purchasing my car from summit Subaru. Dylan made the purchase of my car easy and fast.
Great service. Very efficient. Service tech was very informative and pleasant. Service was very prompt.
I had the best experience leasing my new Forester at Summit Subaru in El Cajon last week, thanks to Andres (sales), Romeo (sales manager), and Alex (finance). From start to finish, the team was professional, knowledgeable, and genuinely helpful. The entire process was smooth and stress-free, and I'm so happy to have found this dealership and its employees. If you're looking for a great car-buying experience, I highly recommend working with Andres and the rest of the Summit team—you won’t be disappointed!
Lies and sells un authorized products. Refunded DMV charges . Smogged a truck not needed had to leave my truck 25 days for repairs with no concession on payments of the truck and told me nothing was wrong with cooling system and had replace radiator and hoses coolant and cap to fix coolant leak . Poor service from service advisor Sam and service manager .All with in there 90 day power train warranty. I had to point out the exhaust leak they told I was hearing the motor roar and gave right and left side exhaust manifolds cracked in half . Poor dealership don’t ... Read More DealerRater - Feb 8, 2025
I was treated very well, everything happened so fast, I felt a little whelm with the explaining of paper work. I wanted a payment closer to 400 dollars and I am now with a payment of 526.00 this is a bit pricey because I have to take in account the payment for auto insurance which I didn’t expect to be so high. I was treated nice, but like I said it was all so fast, the coverage for the windshield was pushed somewhat and now that I think about it, auto insurance includes coverage.
Monica at the service department excellent explanation of the problem with my outback, best sevice ever, thank you
Very helpful, didn’t try to oversell me on repairs, everything was covered under my warranty, and they even gave me a complementary loaner! Thanks, Sam!
Great customer service from Hani and Dylan. They are very helpful, attentive to customers needs and made car buying a pleasant experience
Great experience , no problems, friendly service, efficient staff, clean , prompt, courteous, responded promptly to any inquiries
Good people who took time getting my car set up and sinc my phone to car
They do really great service on my car and is really friendly and professional staff,
We dealt with Todd Harper and he was fabulous! Funny guy and made it easy to figure out what we wanted. We got a great deal on our car from Summit Subaru in El Cajon. Alex Sanchez in finance was amazing as well. Everyone was great. I would recommend this dealership when purchasing your new car.
My experience at Summit Subaru in El Cajon is always been a pleasant experience from start to finish.
Every employee is top-notch!
They go out of their way to make sure that you have a full understanding of what’s going on with your vehicle, and will use their expertise, kindness and empathy to the best of their ability, which, in turn, will keep you coming back, and looking forward to your next visit.
If you’re looking for an honest, and competent company- go visit the guys down at Subaru Summit in El Cajon.
Ask for “Sam” he’ll ... Read More DealerRater - Dec 3, 2024
Aiden went above and beyond at getting my car repaired expediently, and at no cost to me.
Great service! Monica kept me informed and fixed the issue with my WRX quickly. I would definitely recommend taking your Subaru to Summit.
I had a great service on my Subaru Forester Monica was very efficient and has excellent customer service. Thank you
Make you feel at home. Relaxing, and very Quick. Looking forward to next service. Always friendly, an listen to all your Questions and concerns.
Very clean and welcoming. Filippo was very professional and was very knowledgeable about the Subaru vehicles and the dealership,
Great service!! Sam got my battery replaced quickly. He kept me in the loop duringvtge whole orocess.
Always great service from Adan! He and the Summit Subaru team are thorough and professional!
Dealership is great. Only down side they went thru all my gas when fixing and are cheap to fill it up because their fixing your issue but your spending hundreds of dollars sounds like a cheap dealership.
The customer service was very helpful and friendly, The shuttle service was fast and friendly
Service advisor Jack was awesome. I was in and out within 30 minutes for oil change and tire rotation. Reasonably priced. Courteous staff. Highly recommend.
Adan and team did an excellent job with troubleshooting and updating me on the issues with my car. He researched my warranty and made the whole process low stress. I appreciated all their hard work!!! I love working with this dealership!!
Easy to schedule service. However, my lease transaction was with the previous owner and his staff/personnel are all gone. I am still owed money since my trade-in was worth much more. I had to purchase my leased CRV from Honda rather than Subaru of El Cajon doing the exchange on a dealer-to-dealer basis. Hence, I paid full price but was not credited properly for this exchange.
Organized, checked me in, discuss ed what sevice to be done. Verified service done, I was out in thirty minutes. Jack was very efficient.
The service manager was clear, concise, and accurate. An issue with the battery was quickly brought to my attention and resolved. All work was completed before the estimated time. Good work by the technicians! The waiting area was clean and comfortable.
They have been very attentive to my needs.everyone has been on top of thier game.
New dealership, but all the staff appear to be veterans in the game. Everyone was super friendly and welcoming. You can tell they really cared about the car buying experience. Issac took care of us (dude is super awesome). Bought my first Subaru and it definitely wont be my last. Filippo also helped us get set up the star app which was super appreciative. Overall 15/10 experience
Adan V. Verduzco, Monica Flores, and Joel from Summit Subaru of El Cajon are Outstanding Team members of this organization. My ultimate customer experience from the time I arrived at the service department will always be a memorable one for me and my son. Monica welcomed us with a friendly smile and took our vehicle details and she introduced us to our service writer Adan. Once all the information was relayed to Adan we were all checked in briefly. Everything that we needed done was wrote in a repair order and the prices were explained and the work would be ... Read More DealerRater - Jul 27, 2024
60,000 mile servicing priced at $1700 versus $650 elsewhere. Polite and professional, but rapacious pricing.
Sam gave me good information on the processes of repair, operating our car better. Thanks.
Service department did a great job of checking me in and getting the work done quickly … kept me informed
Professional, timely service as always provided by Sam and service department. I have never been disappointed
I just purchased a NEW 2024 Subaru Impreza at Summit Subaru El Cajon. I had a bad experience at a dealership in Glendale. I reached out to Summit Subaru El Cajon, and I’m so happy I did! They exceeded my expectations. The communication was excellent. Through emails, texts and phone calls I was always kept informed. I’m happy to be a part of the Subaru Family!
The experience is always great at this dealership. They were polite, fast with service, and kept me informed.
This was my first time visiting this dealership, and the experience was outstanding. Great service!
This dealer provided an online price and when we went to the dealership there were approx $2000 in "add ons" not advertised in the online price.
Not willing to negotiate an all cash deal with us.
There was also a chip in the windshield hidden by the windshield wiper and after only 3 days of having the car we have a huge crack in the windshield and the General manager has told us they won't offer any compensation towards a new replacement windshield.
We had to call multiple times to get all of the documents for the vehicle including ... Read More DealerRater - Jun 4, 2024
The dealership is currently going through renovations. Overall service is great. The customer service team especially Monica were super nice and friendly.
I recently visited my local Subaru dealership for routine maintenance, and overall, I had an excellent experience.
Service Quality: The technicians were knowledgeable and thorough in their work. My car was serviced for an oil change, tire rotation, and a general inspection. The car runs smoothly post-service, which speaks to the quality of their work.
Customer Service: The staff at the front desk were friendly and helpful. The wait time was reasonable, and they provided a comfortable waiting area with complimentary coffee and Wi-Fi, which made the wait pleasant.
Facilities: The dealership itself was clean and well-maintained. The waiting area ... Read More DealerRater - Jun 1, 2024
Excellent service from the advisors. Fast work. Communication always for my vehicle. Always easy to work with.
Performed service on vehicle in a timely manner. Very well done, and reasonably priced. I will definitely go back.
Went in to replace a lease. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car.
Solid customer service. Johnny was an outstanding service rep. I will definitely be a returning customer.
Great job, Sam representing your company was great. Kept me informed. Great job Sam. See you next time
Great service team, especially Sam A. Checked in promptly on arrival by Sam, and had an estimate for review in my Inbox. A nice loaner car was provided at no charge, always a plus. I will definitely keep using the Summit Subaru Service Dept for my Subie.
This was our first visit to have our Subaru serviced. All went well, they kept us informed as to the servicing progress. Our car was finished promptly and brought to us. They even gave us a ticket to take our car to a nearby car wash, as the car wash at the dealership was not available.
Sam was great! He went above and beyond to make sure I had a great experience at Summit Subaru!
The service representative kept me updated as he promised. The explanations were clear and easy to understand.
First service appointment today. Service was prompt and done in a very timely manner. Monica was friendly, polite, and went out of her way to be helpful.
I am satisfied with the team at Summit Subaru, especially Adan! He is kind, communicative and professional.
Adan was very helpful and provided excellent service during my first visit. I will definitely come back.
The service department staff and technician's were professional, courteous and kept me informed of needed repairs. The service was completed in reasonable time.
No hassle shopping . Space provided to customers . Salespeople were knowledgeable and helpful. Thanks again Todd
Monica was very helpful during the entire process of the repairs that were done to my car.
I recently purchased a car from this dealership, and I couldn't be happier with the seamless process and excellent customer service I received from start to finish.
Advisor was very friendly and dealership kept me updated throughout the entire service and loaned me a car knowing ahead of time my vehicle would not be finished until the end of the day.
I have taken my car for years to El Cajon Subaru and have always had excellent service. Now under the name Summit Subaru, I took my car in again and still found the people and the service to be friendly and efficient.
Salespeople (2) did not have full knowledge of the hybrid, did not back up each other, attempted to trick & manipulate price promises & negotiations. Acted petty and condescending toward me. I have bought 6 cars during my lifetime. New, used, personal and through dealerships. Never have I received such shoddy treatment. I always viewed the stereotype of sleazy car salespeople as wrong but ElCajon salespeople & manager definitely are sleazy.
We bought a car in May of 2023 and 4 months later we are still waiting for them to complete the transaction and send our title documents. We call, leave a message and no one has called us back for months. Help! This is ridiculous!
The service was outstanding, from the start the attendees listened to my concerns. He informed me to bring in my car early. That it me be a quick fix. That it was.
Everything was fast and efficient and very organized, thank you! Very happy with my subaru
It is easy to book an appointment online. Our advisor Sam was awesome. Our wait time was reasonable and our overall service experience was excellent!
The folks at El Cajon Subaru have worked on my car twice now while I've been visiting the San Diego area on different occasions. Both times, I have been extremely pleased with the professionalism and knowledge of all the employees who I've come in contact with. I left El Cajon Surbaru feeling that my car would be safe to drive back to my home in Oregon. I love my Subaru, and I love El Cajon Subaru.
Outstanding service department- we came from Yuma for service our advisor set us up with a loaner vehicle and kept us advised as to when work would be complete. We’ll continue having Subaru of El Cajon.
Great service and staff- work was completed before promised time.. I will be back again!
Ray is a pleasure to work with. Always goes above and beyond to make sure everything is top-notch
Very friendly happy helpful people, they all fill my expectations. Thank you very much again.
Our service advisor Adan Verduzco provided a great experience for us and we are scheduling a follow up soon
Service is great and Adan was very helpful, detailing was excellent, all personnel very friendly.
Responsive, knowledgeable, very effective! We’ve used them to maintain our car for many years. The car is now 21 years old; we love it.
Great customer service from Rey he took the time to hear my concerns and took care of all my needs effectively.
I would recommend to see - Sam. He is very professional in the service department at El Cajon Subaru.
Outstanding and professional service!! People are thoughtful, helpful and friendly people. They do more thank you expect.
We always have a good experience at the El Cajon Subaru dealership. Ray does great at ensuring we're up to date on our Foresters needs.
Very friendly, acknowledgeble, clear explanation, of what it’s done to your car. I do recommend.
Very easy to schedule a service appointment. Staff are friendly and professional. Have been very pleased with every interaction. Great service! Love my Subaru❤
Dylan did a great job and Sam is always very helpful too. I'm very sorry I can't remember the name of the mechanical worked on my carpet. He did a fantastic job thank you again.
Really great service friendly and timely. Willing to discuss any and all concerns. Also had maintenance guide for any questions on yellow areas or upcoming maintenance.
Always fast and efficient. Great customer service! Our vehicle is always finished on time or early. Thank you!
Service representative was courteous and helpful. The work was done in a timely manner. Appointment was made to suit my schedule.
I was able to schedule my windshield repair and had it fixed, without any surprises in the cost.
Nice clean place. Fair prices. Take good care of my car. Very helpful. My 3rd Subaru great car
everyone through out the service workers were Very pleasant and helpful! other dealerships such as Chevrolet have free munchies available. that would be nice
Very professional and speedy I highly recommend having your Subaru serviced at the El Cajon location
Ray Clearwater is the best service advisor, he keeps me updated in the progress and is just awesome.
Great follow up service after having a nerve-wracking experience out of town! Problem was addressed.
We had a nerve-wracking experience with the car while on our way to Sedona for the weekend. Subaru Roadside assistance was there to provide support altho couldn't guide us on how to restart the engine.
In the end we were towed to our destination and the car seemed to have recharged itself and we were able to have a driveable car to complete our trip. A follow-up email by El Cajon Subaru encouraged us to request a car check-up regarding possible causes to the ... Read More DealerRater - Feb 24, 2023
The service was completed before the promised time. I was pleasantly surprised. Dylan, my service representative, and the rest of the staff were professional but friendly. Also the maintenance and service rep did not recommend unnecessary additional service. They sure saved me time and money. I sure bragged my pleasant and great experience today. Thank you Service team!
They did a great job with the turn around time and were super friendly. They also called me an Lyft home which was very beneficial. Overall great great experience.
Service advisor, Sam, was personable and very efficient. Service was complete and done on timely matter
Great service. Very polite and helpful. Explained why and what service I needed on my car.